FAQs

First choose your fabric, then click on ‘Made to Measure’ or send us an email.

Whether you are making your own curtains, or using our experienced makers, it all starts with your measurements! We’re here to help with detailed instructions of how, what and where to measure for the best possible results. (how to measure for curtains)

Use Find My Fabric to refine your search and get a shortlist of fabrics to browse. If you’re still unsure then please get in touch via email, and one of our friendly team will help you. Remember you can always order samples to view in your own home before you buy.

We’ll send an e-mail when your curtains or fabric order are ready to be dispatched so that you know they are on the way. For parcels sent by courier you will also receive an email from the courier once they have picked up your parcel, so that you can track the delivery direct with them. Please allow 7 days from posting for your parcel to arrive.

We fully insure our parcels against damage. If the parcel looks damaged on delivery, please write ‘damaged’ when you sign for it. If you find the contents damaged, please contact us as soon as possible so that we can fix it.

We can deliver to any address within mainland UK for our flat rate shipping amount; for addresses outside of this area, in Europe and in the rest of the world please send us an email with details of what you’d like to order. We’ll get back to you with a quote for postage based on the weight of the parcel. See our Shipping and Returns page for more details.

Yes, if you are local to Bridport, we have an engineer who visits us regularly to repair and service domestic machines. Please see our sewing machine page for more details about this and his next visit.

We sell foam in a range of thicknesses for everything from notice boards to sofa cushions. We cut it to the exact size and shape you need in our Bridport shop, please see our page on foam for more information.

Sorry, no we don’t take in repairs to clothing at the shop.

We wouldn’t be able to alter your curtains unless we made your curtains and the original maker was able to so. We can, however, put you in touch with an independent local maker who would be able to help with this.

If you buy a curtain pole or track or roman blind from us, one of our handy persons can come and fit it for you – just ask for a quote. We can also hang curtains made by us. Sorry but we can’t fit your own.

Unfortunately, we don’t have disabled access to our Bridport shop as we are on the first and second floors of an historic building. The stairs are steep and narrow, and we’re not allowed to adapt.

We’re very sorry for any inconvenience this may cause. but will always serve you while you wait in the undercroft. Please phone ahead, or call up to us when you arrive! Do get in touch if you have any questions regarding access to our shop.

See our contact us page for more information on how to find us, or give us a call.

Yes, our Bridport shop is right next to the large Waitrose carpark so there is plenty of space, but please note that parking fees apply.

Yes, well behaved pooches are allowed in our shop! Please keep them on the lead, and ensure they don’t disgrace themselves!