have you got a question?
FAQs: We’ve collected up all the questions we’re asked most frequently to help out our lovely customers. If we haven’t answered your query here, please do send us an email, or come and chat with us on our Instagram page – we’re always happy to help.
First choose your fabric, then click on ‘Made to Measure’ or send us an email.
Whether you are making your own curtains, or using our experienced makers, it all starts with your measurements! We’re here to help with detailed instructions of how, what and where to measure for the best possible results. (link to how to measure for curtains)
Use Find My Fabric to refine your search and get a shortlist of fabrics to browse. If you’re still unsure then please get in touch via email, and one of our friendly team will help you. Remember you can always order samples to view in your own home before you buy.
We will send you an e-mail when your curtains are ready to be dispatched so that you know they are on the way; you will also receive an email from the courier once they have picked up your parcel, so that you can track the delivery direct with the courier. Please allow 7 days from posting for your parcel to arrive.
Our parcels are always fully insured against damage. If the parcel looks damaged on delivery, please write ‘damaged’ when you sign for it. If the contents are damaged, please contact us as soon as possible so that we can fix it.
We can deliver to any address within mainland UK for our flat rate; for addresses outside of this area, in Europe and in the rest of the world we will quote for postage based on the weight of the parcel.
Yes, we have an engineer who visits us regularly to do this. Please see our sewing machine page for more details about this and his next visit.
Yes we do! We can even cut it to the exact size and shape you need in our Bridport shop, please see our page on foam for more information.
Sorry, no we don’t take in repairs. If you live near one of our stores, we can put you in touch with someone local who is able to do repairs.
Sorry, no we wouldn’t do this unless we made your curtains and the original maker was able to so. We can, however, put you in touch with a local maker who would be able to do this.
We can arrange for our handy person to come and fit any curtain pole or track, or put up a blind that has been bought from our shop. Sorry, but we can’t fit your own.
We have disabled access at our Yeovil shop with ramps and a lift available, so you can browse both floors with ease.
Unfortunately, we are unable to provide disabled access to our Bridport shop, as we are on the first and second floors of an historic building, which we’re not allowed to adapt. Please, also note that our stairs here are very steep and narrow. We are very sorry for any inconvenience this may cause, however, if you are unable to come up the stairs we are more than happy to help, and can serve you while you wait in the undercroft. Please get in touch if you have any questions regarding access to either shop.
See our contact us page for more information on how to find us, or give us a call.
Yes, our Yeovil shop has its own car park right outside so parking is very close and free. Our Bridport shop is right next to the large Waitrose carpark so there is plenty of space, but please note that parking fees apply.
Yes, we allow well behaved pooches into our shops, but please make sure they are kept on the lead, and don’t disgrace themselves!
Have we answered your question?
If you didn’t find the answer in our FAQs, or if we can help you further, please drop us an email and ask us a question. Please include your phone number if you’d prefer us to call you back. We’ll get back to you as soon as you possibly can.